When the support engineer is not able to solution my issue over the chat session, will I want to begin the case submission system yet again? No, In case the support engineer is not able to resolve your difficulty at time, they will continue on the case submission process for yourself.
Specialist Chat for VAR-d support companions and their conclude clients A functionality making it possible for VAR-sent support companions to make use of Specialist Chat for their finish consumers' methods is presently not available.
How do you Plan a professional for VAR-d support associates and their conclude customers? As VAR-D support associates are mandated to provide 1st and 2nd line support, the usage of Program an authority channel has been manufactured obtainable, considering the fact that Might 2021, for current scenarios only.
Schedule a Supervisor helps you to e book a 15-minute simply call by using a support manager on the medium or superior priority support case that has a two hour lead time less than read more the next disorders:
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For anyone who is an on-premise client, be certain your remote link is open up and provide distinct, legitimate communication knowledge. See SAP Knowledge Base Report 2633442 for details.
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The chat transcript and each of the attachments will almost always be captured and recorded in your case log, if the challenge is fixed immediately or not.